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Client stories. Serve Air.
Client stories. Serve Air.
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Recently, Leon Goncharenko- Awery’s project manager came back from a business trip to the Democratic Republic of the Congo (DRC) where is located one of our customers- Serve Air, so we decided that this is a good opportunity to tell you about the Customer and project in detail based on the latest news from the scene, as they say)

Serve Air is the biggest cargo airline in DRC, it started operations in 2003 and the airline now operates a fleet of 12 aircraft - B727-200F and B737-300F serving both domestic and international markets through scheduled and charter operations.

We asked Leon for some details about the cooperation with Serve Air.

“We started our collaboration with Serve Air in 2019 and it has flourished since. 

Serve Air provides regular flights between 13 cities in the DRC. At each airport the company has staff offices, hangars and warehousing infrastructure. Serve Air  was looking for a system which could link all these offices, depots and their staff. One of the main aims was to also build a clear and transparent dashboard reporting system to help track their KPIs in real-time.

What software solution was used previously and why did they decide to move to another system?

“Serve Air used one system for managing their accounting and another for cargo management processes. This software is convenient for “fast” bookkeeping and documents issuance, but, because of rapid company growth, it was necessary to have an integrated system which supported all the company’s business modules. We had to develop a solution where entering data only once into the system to populate all the various modules. Serve Air has doubled in size two times in the last 2 years, so it was also important that the new system had to be scalable both in terms of volume and functionality  to support further growth.”

Leon what were the implementation stages and where are we now in this project?

“Within this project, we implemented the two first stages and are going to start the third one.

The first stage included the main modules for covering flight operation and cargo operation processes and accounting. After these first priority areas were covered, we delivered the tools to speed up Serve Air people's performance in their workplace. The Cargo Track tool for the warehouse team, Crew Portal for pilots and crew.

At the third stage, we are going to provide additional features for Serve Air’s customers to improve the customer their experience during the whole cargo delivery process.

How do you interact with Serve Air in the project?

“Normally, we deploy the system and provide support remotely, especially since last year when, because of Covid many borders are closed and restrictions are in place. Usually, for customers of 15-20 users it is possible to go live with without any issues through online conferences and remote support. We install the system, make customizations, set users up and provide training. 

However, with this project, we realized that a successful implementation required a  hands on approach. The reason was that all parts of the project were complex - the target goals demanded a parallel launch of several modules, at the same time. It is quite difficult to do this, so we decided to provide basic customization which will be enough to support all Serve Air's lines of business and, after that, to send me to the Customer’s headquarter for coordinate the next stages.

So this business trip you returned from was a part of the next customization stage?

“Yes, exactly, and as expected, having a coordinator at the customer’s office gave the project a real energy. I want to thank the Serve Air team for their cooperation in this project and especially during this 4 week period.  Server Air’s project manager, Dinesh Swami, has done a great job to harmonize all the teams and departments’ schedules and arranged intensive training and brainstorming programs. 

Prior to arrival in Kinshasa I had already gathered from Serve Air a list of the most important questions and topics for discussion, and on Awery’s side was a dedicated team of developers for providing customization at a fast pace. 

I provided training, received feedback from the end-users and managers team, and then each day  created tasks and had calls with the Awery development team. It was a really busy period but due to it we have delivered the project. 

Now I am happy to say, the system delivers the customer’s business needs and we share a clear roadmap for the final stage. Of course, Awery ERP improvement and tuning never stops but the core of the system and the first scope of additional tools and instruments have been delivered already.” 

Leon, what are your feelings about the Trip?

“I was really impressed by Serve Air’s scale and structured processes. I know that they started from one plane so this is a great result. The company has big ambitions and I am glad to take part in helping to automate the workflow and supporting the next growth.

During my trip I saw that there are a lot of new reconstructions and facilities in Kinshasa, also, I was surprised by the amount of business activity when I went downtown. I think this is the most developed city in Central Africa and still has great potential. It is a hidden jewel of a city - I recommend a visit!”

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But what does the Customer think about the Awery ERP and how it helps in day-to-day work?

We asked Mr. Dinesh Swami, the Project manager from Serve Air side to share with us his opinion about the new ERP system. 

"Our Objective was to go completely digital inclusive of all the verticals of organization, with Awery we could be able to do that. This ERP system provided us the basic flexibility so as per our SOP’s we can be able to digitize our maximum processes." 

And what are the company's next plans in development and digitalization?

"Serve Air's plan is to make a customer centric approach so that they can be able to see the complete movement of their goods and be assured that as per commitment they will receive it fastest delivery. Our organization is planning to shift the maximum process through digital medium so the customer will receive quick and correct information and Operation of the organization will become more transparent and smooth.  

The current Africa cargo market requires the adoption of technologies and automation so customers will get the clear status of their goods and receive them in the quickest possible time. Awery can help us and others deliver this vision” 

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The Awery Team and the Awery way
The Awery Team and the Awery way
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In his first interview, Vladimir Gabovich, Awery’s COO told us about his areas of responsibility, Awery’s team structure and the company's evolution. He now tells us in more detail about the Awery team and how the company operates.

Vladimir, what is the team structure and what are the key roles?

Our front line staff and those closest to our customers are in the Project Management and Support department, currently a team of 7. They have specializations by product and solution. For example, Leon is specialized in Awery ERP product and solutions for Air Charter Brokerage and Trip Support Provider, our other PM, Anna, is an expert in solutions for Cargo GSAs and Airlines. Each PM is dedicated to the customer's project from the start and is in charge of the product implementation, customization and support. During the project life, the PMs collaborate with their colleagues in Research & Development, Mobile development, Quality Assurance and Design to deliver a great customer experience.

Please, provide some details about the departments you mentioned.

Research & Development is responsible for the products' permanent evolution and providing the system deep customization according to our Customers needs. There are four main directions here: Systems Architecture, Frontend (or interfaces),  Backend development, and system administration.

Currently, we support or work on 10 different mobile applications and offer to our customers 4 of them as a white-label solution, and the Mobile development team is responsible for this.

Quality Assurance's main goal is supporting new functionality development. For urgent requests from our clients for new features, it’s really difficult to forecast all possible options for testing in a limited period of time. So the guys work really hard to examine business needs and prioritize testing tasks to guarantee effective working of the core functionality asap and that it delivers a good UX.

Design team. There is a lot of different work these guys do that is really creative. From User Interface development for our websites, products and mobile applications to help our clients with creating graphic elements for their documents and templates used in Awery ERP customization.

Data Analysis team. For our different products, the company needs to gather and update a huge amount of information from different sources, for example, aircraft operators, aircraft attributes, airport details and many others. The Data Analysis team does this with tight cooperation with the Development team to ensure high quality data.

Vladimir, you mentioned that Awery has different product types, how are team efforts distributed between them?

We have two main product streams,  the Aviation ERP system and CargoBooking. For each of them we have dedicated project managers and engineers. We also have several internal startups in which employees are engaged as and when needed, be that on test stage, some of them work on MVP, for others, we check the market reaction and feedback. We are a very agile team and other departments support when and where needed.

And what tools do you use in day-to-day work?

For communication between departments and teams, we use Jira. This is our main tool for product development management and quality assurance. Also, we have our own support and bug-tracking system linked to Jira which was developed by our team, we call it Awery Support. 

This software allows us to provide direct communication with customers and to create and send tickets to support and development in several clicks. Of course, some of our customers still prefer to make calls and emails to our support team, but based on cases when companies fully switched to Awery Support, we noticed that customer satisfaction increased. Customers’ employees can check updates in real-time  and we can also do our job quicker because of excluding from the workflow services-mediators and data transferring.

What are Awery’s methodologies?

It’s been an evolving journey from the early days for sure. We currently use the Agile framework which, as you probably know is a widely used approach. However we have trialled a lot of methodologies and have customized them according to our needs. Previously we used to use Scrum methodology and sprints for planning our main product, Awery ERP backlog. But it was really difficult to manage all tasks inside sprints because it is difficult to combine support requests and regular tasks in one backlog. It is hard to forecast the frequency of customers requests and scope of work for them. Finally, we came to using KANBAN methodology which we deeply customized according to our own business needs. But this is an endless process, you know, we are trying new things all the time.

How does the current situation with COVID influence work processes?

Currently most part of our team works remotely. In the beginning, it was a little bit hard to switch from face-to-face communication to online meetings, especially for our developers. You know, sometimes it’s really easier and faster just to have a direct conversation near the desk. But, on the other hand, remote work leads to the structuring of some processes in a natural way, you need some tools to aid communication between people. So it seems we will get out of quarantine a little weaned off of face-to-face communication and with more formalized processes (laughs)!

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Meet the Team. Vladimir Gabovich, Chief Operating Officer
Meet the Team. Vladimir Gabovich, Chief Operating Officer
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Awery has provided software solutions for aviation since 2009 and today we are looking back at those 12years. We want to acknowledge the great contribution to the success story of Awery, made by the people who were at the beginning and have built the company's products and team.

One of these people is Vladimir Gabovich, Awery’s Chief Operating Officer.

Vladimir, please tell us about when you joined Awery.

I came to Awery in 2014. At the time, the company did not look the way it does now. There were only 10 people in the team and we had to do a lot of different things ourselves. You know, this startup spirit. The product line was not shaped yet and we moved in a lot of directions simultaneously.

What was your first role in the company?

Actually, I came as a software developer but within a couple of months, we started a big implementation project, at least it was really big for us at that time! We all had to support it to make it a  success -  it was great teamwork. As frequently happens in startups, I started to work on this project as a project manager also and after some time switched to project management.

What experiences did you have before joining Awery, did you work with the aviation sector before that?

No actually, I worked in video content streaming services and in logistic companies in quality assurance, and project managers roles. I then gained  experience as a software developer on several projects. This experience became really useful and helped me to get up to speed with aviation cargo projects when I got a promotion to the project manager position and after that in my current role.

So since 2016 you have been working as a COO. Please, describe your areas of responsibility, what is the role of a chief operating officer in a product IT company?

Ok, so there are several main areas I’m responsible for. There are Customer Support, Product Architecture, Product development, which includes user interface design, development, and quality assurance as well as the Team structure. Besides this, I also manage a couple of projects in the Project Manager role. Usually, these new modules, internal startup-products, as we call them, or big deployment projects. This helps me to be in the loop in all processes and maintain close relations with customers.

You mentioned Team structure as one of the areas. Please, give us a quick overview of the Awery Team - who are these people, what are the main approaches in team building?

Currently, 42 people work in Awery and 36 of them are in the product development and customer support. Awery is a flat structure company, so we try to hire initiative and enthusiastic people, provide good onboarding and training, and delegate them enough rights and responsibilities for decision making.

We have a lot of internal startups within the company, and this approach in staff management and development allows us to create teams for these products and project support very quickly and effectively.

And what about the company’s products? How do they evolve and expand?

Currently, Awery ERP comprises various modules that could be used to help automate a wide variety of different types of aviation business. Our goal is to increase the features and functionality to cover all the main aviation businesses; passenger transportation, maintenance, charter broker, cargo etc. We constantly look to evolve and grow our products'  and their stability and scalability. As part of this, we spend a lot of time stress testing to ensure optimum processing times.

What is the most complex part of your work?

Oh, I think this is the constant search to balance the right solution which solves the customer issue, can be delivered in the appropriate time, delivers the desired functionality and remains easy to use whilst employing the latest technology. We are great collaborators and there are many cases when the solution does not match the original request but fixes the problem in the best way, which is very satisfying for the customer as well as Awery.

Awery’s competitive advantages are highly customizable solutions and the speed these can be delivered. It is really challenging to keep this high bar and all the team has to take into consideration as many facts and information as possible and make decisions and implement them quickly.

And what approaches help you in this, what is your methodology?

Actually, it is literally methodology (laugh). After graduation from the university, I dedicated several years to science as a researcher in surface chemistry direction.  And the methodology worked there also works for me in the IT-sphere of business analytics, project, and product management. So my approach for task solving is similar to scientific research, I try to deconstruct the problem and learn components from all sides and analyze all their aspects to make the most effective solution.

Vladimir, could you tell us about yourself.

First of all, I spend time with my wife, and son, this is my top priority project, I also have a dachshund dog called  Rocket. For the last two years I am starting to learn mixed martial arts. I am interested in military history- so a lot of the hobbies are related to this area for example airsoft - I have been into this for over 10 years. One of my other passions is Warhammer 40000. I really enjoy not just an actual game but all these preparation stages - assembling and painting models, you know, it really works for me, having a rest through changing activity types.

Thank you for your answers and time, I hope in the second part we will discover more about the amazing Awery team.

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Meet the Team. Victoria Avramenko, project manager.
Meet the Team. Victoria Avramenko, project manager.
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We have had feedback from a lot of our blog subscribers that whilst we talk a lot about our customers we don’t tell you about the fabulous Awery team and the approaches we use to ensure successful implementation, customer satisfaction, and product development.

So we have decided to fix this in our few next articles and tell you about the amazing people at Awery on whose talents, skills, knowledge, and persistence in day-to-day work our achievements are based.

You have already met Victoria in the article about our collaboration with CAVOK AIR and today we asked her to describe in more detail about her role as a PM (Project Manager) in Awery and projects she has taken part in.

Victoria, could you tell us about what a PM is and your responsibilities are.

Hello. Normally when we talk about a PM in a software solution company, people understand this role as a person who is responsible for creating some functionality in a software product or for product deployment. But in Awery this role includes other areas also. In our case, this combined role includes taking responsibility for Awery ERP initial implementation, additional functionality development and delivery, customer support and customer success management”.

Sounds like a big piece of work, doesn't it?

Yes, it certainly is! But when you have total oversight of a customer’s needs and issues, it enables you to provide a more cohesive solution and removes a lot of the mistakes which can take place if too many hands are involved. Of course I don’t need (or want!) to do all the work myself and have a great team with me that assists in the various workstreams. Having full control also enables me to quickly build a collaborative relationship and trust with our customers. 

And what are the biggest challenges for your role?

I face a lot of issues and difficulties most days but that is part of a PMs job to manage those challenges and help the team and customers smoothly through them. When a customer migrates from their legacy existing systems to Awery ERP the main issue is that even small problems in customer data migration could lead to delays in the project, and it’s difficult to forecast all these things before the process is started. That’s why for big projects we go step-by-step, from module to module, have 3 versions of the system for development, customer testing, and live system - all this to ensure a smooth migration.

The other common situation is searching for the appropriate balance in system customizations. Awery ERP is a very customizable system, but it is also a Cloud-based Software-as-a-service system. We can customize it according to the client's unique approaches and business processes, but we also have to ensure updating this system in the future and provide other customers the ability to use the system through interfaces they are used to. Our strategy is to find the best balance between customizations that are useful for the whole Awery community and more bespoke features that may only be applicable to individual clients' needs.

And in what projects have you taken part in?

Oh. A lot of them - CAVOK, China Lines Services, Rainbow Aviation… more than 12 now but mostly Cargo Airlines and Cargo GSAs. We have specialists in different areas and whilst I am an expert in those areas we have other PMs who specialize in Charter Broker and Aviation Service providers solutions.

Victoria, how long have you been working in Awery? Have you had some experience in aviation-related companies before?

I have been with Awery for just over 2 years. After graduating from the National Aviation University here in Kyiv, Ukraine I worked for 2 years in a company that provides aviation ticketing services across the world.

Not all the PMs in Awery have experience in aviation as we like to take talented people from all sectors, but it can be helpful if you have a basic understanding to get on the same page with customers from the start.

Finally, Victoria tell us please a bit about your life outside of work.

“Let me think... I go to the gym three times per week to be strong enough to support all my projects in Awery ha-ha (smiles). In my free time, I study Spanish. When I was a student, I spent half-year at The University of the Basque Country in Bilbao by Erasmus Programme and I loved Spain culture and Spanish people- their appetite for life and the ability to enjoy every moment. Also, I am a dog- person, and going to take a dog from a shelter, will put in order my other activities for this. I realize that it's a big responsibility so I want to be ready and provide a happy life to my pet.”

Victoria, thank you for your answer and comments, we hope to continue getting new occasions to write about customers’ stories and cases which you are working with.

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Client stories. CAVOK AIR
Client stories. CAVOK AIR
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CAVOK AIR is a Cargo airline registered in Ukraine. The company provides charter flights and operates a fleet of 7 Antonov An-12. CAVOK started cooperation with Awery in 2020 when they were looking for a new software solution that could help to automate their business processes and prepare them for expansion into the EU.

Awery project manager, Victoria Avramenko, describes what the main stages in the project were and how it was implemented.

“The biggest challenge was the considerable amount of customization which had to be provided in a short period of time to support the company in its preparations for the TCO audit. In particular we provided bespoke  business processes for the Crew management module in parts of FDTL control and crew training management. The system interface was also redesigned to reflect the CAVOK’S unique approach.

As a result of an effective collaboration and regular communication between the two parties, all the processes were finished successfully and on time. CAVOK’s IT infrastructure was ready for the TCO audit which the company successfully passed in October 2020 ”

CAVOK AIR general director, Mr. Serhii Poliakov commented on the partnership:

“We use the Awery ERP platform for all our business processes; flight planning, flight operations and follow up, cargo, crew management, and reporting. The system has superb functionality and also allows us to store all the flight, crew, cargo, and operation data in one place, making it easier to administer. The Flight graphical interface simplifies the flight planning process and helps us to arrange flight schedules,  manage existing flights as well as keeping track of flight pending actions, movements, and logs.

Awery ERP makes it simple to control training, documentation, and flight/duty limitations for crew according to government requirements. All the processes are automated and help a lot with crew planning.

The Awery Aviation software Platform enabled us to fulfill the requirements of the EASA TCO audit and obtain permission to operate in the EU.”

We are happy to have been a part of the  CAVOK success story and thank their team for their support and we look forward to further cooperation in the future..

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Client stories. Unitag
Client stories. Unitag
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Customer

UNITAG Ltd is a Cargo GSSA and cargo handling agent.

Solution

Awery ERP GSAs/GSSAs SET with additional customization.
For supporting the main Unitag’s mission - to provide maximum flexibility in fulfilling customer requests the following custom functionality has been developed:

- Module for incoming air waybills automatic processing

- Additional cargo loading and unloading prioritization functionality

Unitag team has been using Awery ERP since 2018 and today Yuri Belan, Member of the Board of Directors agreed to answer several questions about the project.

“Yuri, hi. Thank you for agreeing to answer the questions. The first of all, please tell us a little bit more about Unitag and your team’s style of doing a business”

Yes, sure. Our company was run in 1993 and now represents 12 airlines in the Israeli market. We not only provide sales and marketing but arrange full supervision for ground cargo handling and additional services.

Our main approach to doing business and competitive advantage is flexibility- the Unitag team is focused on our customer’s needs, we are eager to find the best solution for a client. There always are always several factors for cargo GSSA  to operate with- not only price and flight schedule. So depending on the particular request, we try to find the best balance of these factors. It is not an easy way and that’s why business processes and calculation automation become vital.

“What was your company’s pathway in the business processes automation- which solution did you use before?”

We used to use an in-house solution for the main workflow support, but from some point of time we evaluated that the further system development and keeping it up-to-date took too many resources. We were looking for a solution that could not only support standard Cargo GSA processes but reflect the peculiarities of our business. Also, it was mandatory for us that a supplier’s team has to provide a quick response for additional functionality requests.

“Why did you decide on Awery ERP?”
There were several solutions into consideration- we studied functionality in detail, had a session with potential suppliers. Finally, we decided that Awery ERP provides more flexibility in customization and good value for money”

“Did you evaluate project effectiveness in figures?”
We have a lot of new features providing in a plan as regards to functionality has been provided already, we reduced the time spent on day-to-day processes implementation by 50 % as well as human factor errors in twice too.

“Yuri, which Awery ERP pros & cons could you distinguish?”

Pros - flexibility, flights schedules, AWBs and invoicing  processing,

Cons- Awery ERP not approved by Israeli authorities, so we have to import the data into third-party bookkeeping software.

In general, there are a couple of ways how Awery system could be developed- to expand reports and analytics modules, especially combine reports will be useful. Also- sync with other airline systems and local bookkeeping software. And the additional options to communicate with shippers to allow track their shipment without website an e-mail box visiting.

“Yuri, Thank you for sharing your opinion- it is really important for us to get direct feedback. We are working on the system improving all the time, in the nearest future we will present new modules that will take communication between the market participants to the next level.
Thank you for your time and for your partnership”

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Client stories. M&C Aviation.
Client stories. M&C Aviation.
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Customer

M&C Aviation is a global GSSA and GSA operator with a headquarter in Singapore. The company provides services from 38 offices located in 23 countries all over the world and has a partnership with 44 operators.

Solution

Awery ERP GSAs/GSSAs SET with multi-offices and multi-currencies support. 

M&C Aviation has been using Awery ERP for more than 2 years and we asked Shehan Mathew, M&C BDM to summarize how far they moved in the company’s digitalization and automation within this term.

“Shenan, how tough, in your opinion, is the competition on the GSA/GSA services market? What are the key points that can help a company to compete successfully?”

GSA/GSSA market is fairly tough as airlines expect GSA to operate on small margins. This requires automation of GSA processes, staff optimization and better investment in productive technology that will assist.

“From your point of view, can a dedicated software system be a competitive advantage?”

Yes, dedicated software can be a competitive advantage as it will help to streamline business processes and long term availability of statistical and performance data.

What was M&C Aviation's way in digitization, what solutions did you use?”

Before Awery ERP we used to use other software. It was a good tool, but we understood that we were still using a lot of solutions to cover the whole of our process, especially accounting functions and invoicing. So we started to search for a new instrument which could provide full automation. 

“Why did your company choose Awery ERP?”

Awery’s solution is a fully-fledged airline cargo management system with an integrated accounting module. So we were able to automate the whole of our processes through one software.

“And how automation has helped you to improve your day-to-day efficiency?”

Our processes were improved in several directions.

First of all, it is invoicing and billing processes. Rate sheets are very useful for automation of revenue, expenses, and finalization for billing. Client email billing is improved with fewer human resources required for management. We have got better visibility of accounting jobs.

Air waybill management. We have reduced paper-based processes. AWB booking process for record-keeping and accounting has been simplified, especially AWB Stock Management is easier now, fewer human resources now required for AWB management per airline. 

Flights information management. M&S team has got better flight management functionality, as an example, we can create and manage flight schedules much easier and faster.

We have got better statistics availability for Customers and Operators. Reporting and reconciling with operators now are more transparent with correct historical data available for operators and audits.

“Have you achieved your goal - use one solution for all back-office processes management?” 

For the most part, yes. Additionally to the ERP, we use only two solutions customized to cover some particular local tax and regulations headquarter. 

The first one is for employees Leave Balance accounting and control and Payroll Outsourcing service to manage employees in Australia and New Zealand. 

The second service is a solution we use for our Freight Forwarding business in Seychelles and Mauritius.

“What are the next improvements your company’s workflow requires from the software?”

It is very important for us to improve and simplify interaction with our client, so now we are in the process of creating our Customer Booking Web-Portal. It will allow us to automate AWB booking process for customers and reduce human involvement.

“Shenan, what additional functionality might help your company to boost efficiency? Which Awery ERP modules should be upgraded in your opinion?”

There are a couple of them.

It will be helpful to simplify the logic of the graphical user interface for time-saving.

AWB profit control process - better flexibility should be provided in management functionality.

Report builder - we will be glad to get the ability to generate custom reports as per requirement. This could really help us to stay flexible in the ever-changing environment and new customers' needs.

“Which Awery ERP pros & cons could you distinguish?”

Pros - good support provided by Awery team, simple menus, ease of using, a lot of options available in Operational and Accounting processes.

Cons - Recurrent unstable Flash work, during the system technology changing process, but this has improved since the middle of 2019.

The back - end should be more flexible - reports functionality and the invoice builder.

“Shenan, right,  we have already transferred 40% of the most critical functionality from Flash to HTML5 (Angular) so now the process is performing more smoothly. Thank you for your time and for your cooperation”.

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Client stories. Aviastar-TU
Client stories. Aviastar-TU
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Customer

Aviastar-TU is a cargo aircraft operator that carries on local, international regular and charter flights. Since March 2000 when the company’s aircraft Tu-204C took off in its first flight, the company has taken one of the leading positions on International and Russian cargo transportation markets. Now Aviastar-TU teams up over 300 top-class aviation professionals. The company has 7 tails in the fleet (Tu-204C and Boeing-757F) which transport more than 20 000 tons of cargo annually.

Solution
Awery Documents Library. Documents distribution and control.

We asked Fedor Sorokin, Head of Quality and Audit, how Aviastar-TU rates the project results after a couple of years since DocLib implementation.

“Fedor, has Aviastar-TU used some other solutions for document distribution and control processes automation before? Why did you decide to use Documents Library?”

“After regulators changed the rules of crew acquaintance with the aviation documentation, we were obliged to deal with this for full regulation compliance. At that moment we have had already an electronic document management system, also for keeping archives and some other files we used internal file-server. However, considering the nature of pilots and flight crew work, using a file-server wasn’t convenient and using EDMS by each pilot and a crew member would be expensive and would require a lot of reworks.
We required a solution which could be easier in using for our mobile staff, as well as be transparent in document distribution results both for our management and regulators. That's why we chose Documents Library from Awery”

“How do you rate the project results? To what extent the Documents library helps your company to improve the documents storage, distribution, and control processes?”

“Document Library is an instrument so if you have a clear understanding of what results you want to get, this solution will help you in the best way. The processes became simpler, more reliable and faster - it is easy to learn and get used to the application and its functionality. The solution is understandable on an intuitive level which prevents the necessity to train each new user. Although we provide the staff with the documents management training according to our internal policies, of course. Regulators don’t set strict  rules on how the process should look like in details, so we could configure the system in accordance with the internal procedures of the airline ”

“What do you think about the functionality?   Can you remember a situation when some additional features were required  for the workflow automation”

“Talking about the level of meeting our requirements DocLib gets an “A” with a little “minus”. I believe that additional functionality in users hierarchy management will be beneficial for us. Also, we don’t use some functionality in our process, for instance,  Documents Library integration with Awery Crew Portal. I hope that Awery team will continue improving this // already added in our to-do, Fedor ;) // and the solution in general. Will be waiting for new features offer.”


Fedor, thank you for your feedback and wish all the best to  Aviastar-TU company and its team.  

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Client stories. Bravo Airways
Client stories. Bravo Airways
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Bravo Airways is an international passenger carrier based in Ukraine. The company provides regular and charter flights, operates a fleet of 6 aircraft - Boeing 737-500, Boeing 737-300, McDonnell Douglas 83.

“Before we got acquainted with Awery’s product our documentation was kept on local server and computers. It took us a lot of time and effort to keep files updated and easily found. “- said Anastasiia Larionova, the team member in charge of the document management of the company.

“In 2017 our team started searching for a solution which would be able to make our document flow transparent and structured. Also, it was very important for us that the new solution wouldn't require a long term implementation and staff training.

We had tested several solutions with different functionality and complexity of interface but in the long run we decided to move forward with Awery. The testing process showed that Documents Library has optimum performance in the simplicity of document storage and distribution as well as good notification and alert functionality.

It took just one week to launch Awery Documents Library in our IT infrastructure, including users training. So we got the instrument that met all our requirements within the shortest term.

Summarizing our impression after two years of the system usage we can say the following:

The documents keeping process has become much easier and more convenient. We structure docs by types and user groups. Right after a particular document is being updated, all involved employees get notifications and alerts. DocLib interface is pretty simple and easy to understand for new users. Audits which were made by a local regulator, State Aviation Administration of Ukraine, approved that our document distribution and control system compliance with standards.

During these two years, we had a couple of issues with upload and download processes of particular files, but the support team managed them promptly.

Bravo Airways is always eager to elevate the business process performance so we are excited to see the future development and improvement of Documents Library functionality.

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Air Charter Brokers Solution Update
Air Charter Brokers Solution Update
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To improve your interactions with customers we have launched a new Awery tool, Customer Charter Portal. It allows submitting charter enquiries and supports the whole process.

Key features:

  • Direct integration with your website.
  • Simple form: route, date, time, number of passengers, weight.
  • List of submitted enquiries with filters: id, flight date, request date.
  • A system of notifications: each broker receives the message when a new enquiry is submitted and when the customer chooses one of the suggested operators to the option.
  • Main documents can be generated from the portal in .pdf: quotation, customer charter brief, invoice.

Learn more about Awery Air Charter Brokers solution here.

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New Awery Shipping Companies solution
New Awery Shipping Companies solution
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Awery's new solution allows Shipping Companies effectively manage postal shipments, significantly improve customer service by using online tools (customer portal or mobile application) on each stage of the process (placing the order, shipment tracking, invoicing, online payment).

Customer Shipping Portal is designed to cover postal service management process related to shipment delivering from a warehouse to customers when the direct delivery option is not available (Europe, UK, the US). Learn more here

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Awery ERP Desktop Application Release
Awery ERP Desktop Application Release
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At Awery we are constantly improving our customers' user experience. And we are glad to announce the release of a dedicated application to access Awery ERP from the desktop.

Key features:

  • Faster and more convenient access to the system.
  • Easy attachment download and review.
  • Accurate display of all elements.

Don't hesitate to try it out.

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OBC Tracker, a new app within Awery OBC solution
OBC Tracker, a new app within Awery OBC solution
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With OBC Tracker Awery helps On Board Couriers customers to accelerate and streamline processes, save time, increase transparency and efficiency.

OBC Tracker is an application for tracking on board couriers’ availability, location and shipment statuses.

Key features:
• Courier login/Data access authorization.
• Status setup - Available / Not available. Synchronized with the system.
• Movement and Location (coordinates of courier for every 20 km) updates. Awery does not store the exact coordinates/location of courier but the nearest airport location.
• Display of current active AWB/JOBS assigned to the courier. Data Visible: AWB number, status, origin, destination, commodity, weight, and the number of pieces.
• Track and trace of selected shipment, its status updates.

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New Awery Module helps improve ULD Management
New Awery Module helps improve ULD Management
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ULDs (Unit Load Devices) are expensive assets that require correct handling. Making sure the right ULD is available in the right place at the right time in the right conditions is critical for airline operations and revenue management.

From now on our solutions for Cargo and Commercial Airlines, Freight Forwarders and Cargo Agents will include ULD Control Module. It helps to control entire company ULD stock, to track their movements history and current location.

Key features:
• ULD planning on flights.
• Proactive monitoring and real-time system alerts.
• Visibility of your airline’s entire ULD inventory.
• Transfer handling.
• Stock check, repair control, condition updates.
• Pallets availability at multiple locations.
• Management reports.

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Awery introduces 2-Step Verification using Google Authenticator
Awery introduces 2-Step Verification using Google Authenticator
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One of the key features of Awery ERP is bank-grade security. That is why we set up 2-Step Verification that adds an extra layer of security to your accounts by requiring to enter a verification code in addition to the username and password when signing into the account.

2-Step Verification helps protect your account from unauthorized access due to a compromised password. Even if your password is cracked, guessed, or otherwise stolen, an attacker can't sign in without a verification code, which only you can obtain via your own mobile phone.

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Awery support of PHP 7
Awery support of PHP 7
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We are happy to announce Awery ERP framework adaptation to the PHP7.

PHP 7 will bring more capabilities and features for Awery and also increase the overall responses speed from 40% to 100% (up 2x performance):

  • Improved performance: PHP 7 is up to twice as fast as PHP 5.6
  • Significantly reduced memory usage
  • Abstract Syntax Tree
  • Consistent 64-bit support
  • Improved Exception hierarchy
  • Many fatal errors converted to Exceptions
  • Secure random number generator
  • Anonymous Classes
  • Zero cost asserts
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New Contrast Menu styles
New Contrast Menu styles
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We are updating Awery ERP with new contrast menu styles.

Our main goal is to make your interface more polished and satisfying to use.

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System Advanced Search enabled
System Advanced Search enabled
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Our team is glad to present an ultimate Awery ERP feature – System Search. 

So now there is no need to remember where to find anything in the system as the search will find it in seconds, no matter if it is a flight/AWB/job or menu item. The feature is already enabled for all our clients so feel free to give us your feedback on the usability.

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Awery to implement SSL Secure Connection
Awery to implement SSL Secure Connection
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We are happy to announce that Awery Aviation ERP System is now encrypted by SSL security technology.

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser; or a mail server and a mail client (e.g., Outlook). SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. Normally, data sent between browsers and web servers is sent in plain text—leaving you vulnerable to eavesdropping. If an attacker is able to intercept all data being sent between a browser and a web server they can see and use that information. More specifically, SSL is a security protocol. Protocols describe how algorithms should be used; in this case, the SSL protocol determines variables of the encryption for both the link and the data being transmitted. SSL secures millions of peoples’ data on the Internet every day, especially during online transactions or when transmitting confidential information. Internet users have come to associate their online security with the lock icon that comes with an SSL-secured website or green address bar that comes with an extended validation SSL-secured website. SSL-secured websites also begin with https rather than http.

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'Share flights' option to be implemented
'Share flights' option to be implemented
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The new revolutionary option is already released.

From now there will be an option of sharing flights among all companies of the group from one centralized source. All changes are transmitted automatically from the main server to friendly ones. There is no more need for duplicated work. The option will be available for activation upon the agreement only.

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Integration of SMS services
Integration of SMS services
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We are happy to announce our new integration with Nexmo.

An integration of SMS services delivery into Awery Aviation ERP System thanks to the solutions provided by Nexmo.

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Happy Holidays 2015
Happy Holidays 2015
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Merry Christmas and Happy New Year from Awery team!

As this year draws to a close, we at Awery thank you for all the cooperation and hope to continue the association for a long time to come.
Wishing you and your families a very Happy Holiday season and a peaceful and prosperous New Year!

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Moving Cloud services to MariaDB
Moving Cloud services to MariaDB
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The move shall be finished by the end of November 2014.

We are moving Awery Cloud ERP services to MariaDB.
MariaDB Server is one of the most popular database servers in the world. It’s made by the original developers of MySQL and guaranteed to stay open source. Notable users include Wikipedia, WordPress.com and Google.

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